UK Broadband Internet Service Provider News

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Wednesday, November 15, 2006

V21 to Begin Legal Proceedings Against NetServices plc

V21.co.uk Limited, an Internet service provider recently-acquired by Biscit, today announces that it will begin legal proceedings against NetServices plc (EPIC:NSV) seeking substantial seven-figure damages. The legal action results from NetServices decision to novate some of V21's customers to another service provider.

V21 (recently renamed Biscit CSP) has had a commercial dispute with NetServices for some months and began well before Biscit acquired V21 in October 2006. V21 represents about twenty percent of NetServices' business.

Post acquisition, NetServices presented an invoice to V21 for "burst bandwidth charges" for services it claims it provided to V21's customers from as far back as December 2005. V21 rejected this invoice and launched a full audit into every invoice presented by NetServices to V21 since commercial relations were established in December 2005. The audit began last week.

In October, NetServices also refused to provide technical support to V21 customers and MAC codes allowing V21 customers to migrate to Biscit's secure and robust servers or any other provider.

Today, NetServices, whose share price plummetted this year following a profits warning, decided to take the unprecedented decision to migrate some of V21 customers to another ISP called Ezeedsl, part of the 186k group. V21 strongly recommends affected customers to contact NetServices directly on 0870 753 0900, or by email sarahh@netservicesplc.com, and ask for their MAC codes.

Armed with a MAC code, V21 customer ID and telephone number for the broadband service, users can log on to www.v21.co.uk/migration to be reconnected to its superfast broadband services and receive 1 months free broadband compensation. They will then be able to continue using their current email and hosting services without changing any settings whatsoever. Expected downtime to reconnection is 24-96 hours.

About V21

V21 is a leading provider of advanced Internet and telecoms products and services. Delivering the online world to thousands of residential customers, the company is a communications and broadband centre-of-excellence. Visit www.v21.co.uk for further information.

Labels: v21-broadband

Monday, October 09, 2006

Biscit Completes Acquisition of ISP V21

Communications service provider (CSP) Biscit today announces that it has completed the acquisition of V21.co.uk Limited. The acquisition enables Biscit to upsell its telecoms and combined phone and free superfast broadband services to V21's circa 33,000 customers, as well as other Internet products.

The board of V21 has stepped down and been replaced by Biscit's CEO, Hugh Paterson, its sales and product development director, Nathan Relevy, and its financial director and company secretary, Bill Homan-Russell. V21's auditors and legal advisers have also been replaced by Biscit's.

"Clearly, we're delighted with this acquisition and the opportunity to serve V21's resellers and end users," says Paterson. "The principal changes V21 customers will experience is greater choice in voice and superfast broadband services, and customer support from Biscit's in-house London teams instead of a call centre in India."

About Biscit

Biscit is a leading provider of advanced Internet and telecoms products and services. Delivering the online world to thousands of enterprise and residential customers, the award-winning company is committed to providing the highest level of network service to each customer every minute-of-the-year. Its flagship voice and superfast broadband bundles freeMAX Standard and freeMAX Unlimited compete directly with Carphone Warehouse's Talk Talk offering, and both are available now, nationwide. Visit www.biscit.net for further information.

Labels: biscit-broadband, v21-broadband

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UK broadband service news

V21 to Begin Legal Proceedings Against NetServices plc

Biscit Completes Acquisition of ISP V21