UK broadband service news

Labels: talktalk-broadband

Labels: talktalk-broadband

• Overall, TalkTalk has the most satisfied customers (89%), followed by Tiscali (88%), Sky Talk (87%) and Telewest (83%), BT (75%) and ntl (72%) had the lowest scores.
• Almost 730,000 (28%) ntl customers, and 3.25 million (25%) BT customers are not satisfied with their provider.
• Value for money is the most important factor for consumers when they are asked about their home phone service, with 99% of respondents saying that it is important to them. However, while almost 9 out of 10 TalkTalk customers (88%) feel that they are getting value for money, only 59% of BT customers do – 5.3 million remain dissatisfied.
• Telewest comes out head and shoulders above the rest for customer support services, with three quarters (75%) of its customers saying that they are happy with their provider – 12% more than their nearest rival in this category.
• Almost half (48%) of Tiscali customers and one in two (50%) ntl customers are not satisfied with their provider’s customer support services.

Consumer trust in suppliers to look after their interests is low across the board – with only 48% on average believing that their provider makes sure that they are on the best deal. This means that almost 12 million customers are not sure whether they do have the right package. The majority of ntl (56%) and BT (56%) customers do not believe that their supplier ensures they are on the best possible deal and this is also true for nearly half of Tiscali (43%) and Telewest (46%) customers. Even the highest ranked provider TalkTalk only achieves a 65% satisfaction rating in this category.

Chris Williams, Home Phone Product Manager at independent comparison and switching service uSwitch.com said: “The probability that consumers will come into contact with customer services is going to increase significantly as developments in the industry increase the likelihood of more and more people signing up for ‘bundles’ with a single provider – taking not just their phone service, but also a broadband connection and possibly a television service. The quality of their experience is likely to have a significant impact on whether they decide to stay with a particular provider, or switch to a company with a better track record.

“Our latest report reveals that some home phone providers – most notably ntl and BT - still appear to be falling short of delivering the service levels that their customers expect. Once again, TalkTalk has come out on top in seven of the eight main categories, including the category for best Overall Customer Satisfaction. It will now be interesting to see whether they can maintain these levels of satisfaction among their customers as they expand other areas of the business.”

Almost everybody surveyed stated that ‘value for money’ was an important factor when they were choosing a supplier– demonstrating that consumers now have a clear idea of the service they expect to receive from their provider. In spite of this, it would appear that over 8 million households are not satisfied with the value for money they receive from their current provider.

Williams concludes: “There appear to be more than 7 million customers who are likely to review their existing deal within the next 12 months. Consumers have always known that they can shop around for better prices, but this report shows that suppliers can also be differentiated by other services such as customer support and value for money. By comparing their existing deal with what is available throughout the rest of the market, customers can have the best of both worlds and ensure that they are getting a good deal on both cost and service.”

Talk Talk broadband

Labels: talktalk-broadband

• Unlimited local and national calls to any landline in the UK
• Unlimited international landline calls to 28 countries (the EU, Australia, New Zealand, Canada and the USA)
• Plus up to 8Mb broadband FREE, giving customers easy access to services including movies, music and radio stations.

Customers will then just need to pay a one-off connection charge of £29.99.

"First we launched free calls for our customers, today we're launching free broadband forever. Our focus will now be on processing all orders as quickly as possible. Demand is going to be enormous," said Dunstone.

Further information: http://talktalk.broadband-123.co.uk

Labels: talktalk-broadband