UK Broadband Internet Service Provider News: 2006/03

UK broadband Internet service provider news and the latest broadband company press releases. Access the latest new broadband deals and broadband service updates, including broadband news from BT, AOL, Tiscali, Eclipse, Orange, Utility Warehouse, TalkTalk, Virgin & Telewest.

Tuesday, March 28, 2006

Make money and get a chance to win a fantastic £6,000 holiday!

With tens of thousands of successful referrals to its broadband service under its belt, Force9 is celebrating by rewarding a lucky customer with the holiday of a lifetime. Force9 customers who refer a friend to Force9 within the next two months will be entered in to the prize draw.

The lucky winner can choose from a Kenyan safari, a family holiday in Florida, a Barbados beach holiday or a stay in an underwater hotel worth up to £6,000.

Some Force9 customers recommend more than 100 customers a month, because unlike other ISPs there is no limit to the money they can earn. To give all customers a chance to win, there will be a maximum of five entries per customer.

The 'referral' scheme is easy – it allows you to refer friends to Force9 and make money in the process. The system works like this: If you refer someone to Force9, you receive an on-going discount on your own subscription as long as they remain a customer. Now, this is where it gets interesting - If enough of your friends join and your referral discount grows to be more than your monthly subscription, Force9 will pay you the difference, with no upper limit. If you keep referring and your friends stay with Force9, you keep earning.

The amount of money you make depends on the type of broadband package your friend chooses; 50p per referral, per month for Broadband Plus up to £5.50 for a Force9 SDSL 2Mb business package for example.

Move to Force9 now, recommend a friend before May 15th and you will be automatically entered in to the prize draw - it’s as simple as that.

Neil Armstrong, Force9’s Marketing Director said "The majority of our new customers are recommended by existing customers, this is the single most important contribution to the growth of our company. We’d like to say thank you to these existing customers. As we grow, the rewards to our customers will grow, starting with the chance to win this truly amazing holiday experience."

Wednesday, March 22, 2006

Wanadoo Wireless & Talk is No.1

The news confirms Wanadoo's position as Britain's No.1 phone to phone consumer Voice over Internet Protocol (VoIP) provider.

Eric Abensur, Wanadoo UK CEO, said: "We're thrilled that 150,000 customers are making great savings by registering with Wireless & Talk. We're confident much of this success is down to word of mouth - the surest way to tell your product is a winner.

"When people discover how much their friends are saving with Wireless & Talk, they aren't hesitating to jump aboard. This is the beginnings of a telephony revolution in the UK and the biggest winners are the consumers."
Mr Abensur continued: "The unique advantage Wireless & Talk has over our competitors is the incredible simplicity it offers. No special headsets, no PC switched on all the time, you don't have to have a PhD in Computing to work it. Wireless & Talk really is the ultimate in hassle-free phone technology."

Indeed, customers just plug a normal (touch-tone) phone into the Wanadoo Livebox - that comes free with the service, and away they go. Perfect for families who may want to make or receive more than one call at once.

And what's more, Wanadoo is currently offering the service, subscription free, to all new Wanadoo Broadband customers who take out its £17.99 Plus and £27.99 Max up to 8 Meg broadband packages.

With free evening and weekend calls to UK landlines and free calls at any time to other Wireless & Talk Users, customers are experiencing first hand the benefits of the service.

Find out more about Wireless & Talk

About Wanadoo

Wanadoo is a brand from France Telecom. At December 31, 2005, France Telecom has more than 7 million Internet broadband subscribers (France, UK, Spain, The Netherlands, Poland), and is Europe’s No.1 broadband provider.

Labels: wanadoo-broadband

Tuesday, March 21, 2006

Super-fast broadband is coming

Nildram is rolling out super-fast speeds of up to 8Mbps from March 31st. Following successful trials as part of the BT Max programme, up to 8Mbps will become available nationwide where exchanges have been enabled.

Speeds of up to 8Mbps will be available on several Nildram packages and existing customers can upgrade at no extra charge*. Subscribers to the Pro 2000 and Pro 2000 Fully Managed can access up to 8Mbps, as well as a range of business benefits that faster broadband enables. Nildram’s Broadband 2, Broadband 2gO and Broadband2go Lite also provide up to 8Mbps speeds, along with an extensive set of features, including web space and mailbox with anti-virus and anti-spam.

Sean Stephenson, managing director, Nildram, comments, “We are very excited about the go-live of our high speed service. The trials were hugely successful so we are really looking forward to replicating this success nationally and offering these faster speeds to more of our customers.”

Existing programme trialists will remain on the new speeds with no interruptions to the service.

About Nildram

Nildram has been consistently recognised as one of the UK's leading Broadband Service Providers in terms of Performance, Reliability and Customer Support*. Nildram is part of the PIPEX Communications Group.

An IP Communication Service Provider offering connectivity for both businesses and home users, with packages ranging from single dial up accounts to complete business packages, Nildram is dedicated to both its customers and the maintenance of its extensive network. A member of the London Internet Exchange (LINX) and AMS-IX, Nildram offers a comprehensive service combining technical excellence and a personal approach. Based in Aylesbury, Buckinghamshire, Nildram has a backbone network that covers Aylesbury, London, Manchester, Amsterdam and Frankfurt. With its extensive network infrastructure, Nildram provide Internet Services to a number of other ISPs.

Pipex broadband

Monday, March 20, 2006

Brits' online security precautions 'insufficient', says AOL

British consumers' awareness of Internet security may be higher than ever, but most still don't do enough to protect themselves online, a study by AOL UK has found.

Understanding of Internet security terms such as 'phishing', 'trojan' 'virus' and 'spyware', has increased over the past 12 months. For the first time, a majority of those surveyed claimed to know most terms presented to them.

Yet, even though 86 per cent say they are concerned about Internet security - and with online identity fraud costing consumers £12m a year - AOL UK found less than half of Brits (48%) actually use any specialist protective software. A further 20 per cent just rely on their ISP to protect them and 16 per cent do nothing at all to protect themselves online.

According to AOL UK security expert, Will Smith, the findings highlight the gulf between awareness and action: "It's good to see a shift in awareness, but it's taking action that will really make a difference. There's no point knowing what the threats are if you then do nothing about them.

"People need to think of their online personal security the same way they do out on the high street."

There is also concern in where this knowledge lies. AOL found the most commonly understood Internet security term is 'virus' (76%), while the least known is 'phishing' (18%). Phishing is the act of falsifying the identity of a known brand or organisation to steal personal details and is actually one of the biggest threats to personal online security. 70 per cent had no idea what the term meant, while only 60 per cent of those who said they did went on to define it correctly.
Said Will Smith: "This is a problem because the penetration of the Internet is outpacing proper understanding of the potential security dangers."

AOL recommends the following five steps to improve personal online security:

Make the most of spam controls to reduce the number of junk emails you receive.
Use firewall protection, which acts as a protective barrier between your computer and the Internet.
Take advantage of anti-virus software that scans your entire computer to help guard against viruses, trojans and other invaders.
Use anti-spyware tools to help speed up your computer and protect your privacy.
Avoid phishing and other online scams by thinking before you click on any links and never giving out your personal details to unknown sources online.

The AOL UK study also found the number of Internet users has risen again, to 70 per cent of respondents, up from 65 per cent a year ago. Internet access remains most prevalent in South East England (72%, no change vs. 2005), while the area of highest growth is Northern England3, jumping from 60 per cent to 71 per cent of respondents.

AOL Broadband

Friday, March 17, 2006

Tiscali ranked as UK top 10 favourite Internet brands

Tiscali strengthens its position and consolidates its growth in the UK. The Company resulted among the top 10 favourite online brands in a poll conducted by market research group YouGov on behalf of the global branding experts, The Superbrands Organisation.

Moreover, Tiscali is the only Internet Service Provider ranked among the top 10 brands.
Other top 10 brands of this special ranking are: eBay.co.uk, toptable.co.uk, Google™ and Firebox. Over 3,000 brands were initially considered by this research.

The eSuperbrands programme was founded with the aim of paying tribute to the UK’s strongest ebrands, whilst also providing consumer insight and guidance into the best brands and sites within the huge online market.

The eSuperbrands council includes Brent Hoberman the Co-founder of lastminute.com, Simon Waldman the Director of Digital Publishing at Guardian Newspapers, Michael Murphy the Chief Executive Officer of Friends Reunited and John Owen, Chairman of the Institute of Practitioners in Advertising’s Digital Marketing Group.

The outcome of the research is a confirmation of the important results Tiscali is achieving in the UK, where the company can be considered unique and competitive in terms of service innovation and quality.

Tiscali Broadband

Labels: tiscali-broadband

First-ever broadband campaign in British Sign Language launched by BT

To mark the third anniversary of British Sign Language (BSL) on March 18 2006, BT is launching a campaign in BSL to raise awareness of the benefits of broadband technology for deaf people. It is the first time a corporate organisation has run a commercial internet campaign in sign language.

It is estimated that 50,000 people in the UK use BSL as their first language, and many more as a second language. BSL offers a vital means of communication, but until recently has been limited by the need for users to be face to face.

However, broadband technology is delivering a revolution for deaf people, as high speed internet coupled with the use of web-cams and video streaming now allows BSL users to communicate via the internet, regardless of their location. But many BSL users don’t know about the benefits this new technology offers them, as only written broadband guides have been made available.

Fiona Miller, national manager for BT age and disability action, says: “BSL is very different to written English, as it is not a direct translation, and there we appreciate that it may not be easy for BSL users to read our written Broadband Guides. BT is committed to improving communication for all, and we identified that a separate campaign should be created to highlight the specific benefits of ICT and broadband, and that the guide should be communicated in BSL.

“Deaf people can feel very isolated, and the introduction of broadband allows BSL users to communicate with friends and family and other signers at a distance; breaking down geographical barriers. With long waiting lists for sign language classes, it also gives those learning BSL an opportunity to participate in online signing courses, and view other websites, such as the Deaf Council, or British Deaf Association, which provide information in BSL.”

The guide has been created on behalf of BT by SignPost, Britain’s largest supplier of BSL on-screen services for all platforms from television to the internet. SignPost’s aim is to provide access to all essential information in BSL and English, and its team of both deaf and hard of hearing individuals work closely with the deaf community to ensure this target is realised.

Malcolm Wright, managing director of SignPost, said: “Broadband opens up endless opportunities for the deaf community. Without it we cannot deliver inclusion for deaf people. Undoubtedly, video streaming has been one of the most successful features, allowing websites like BT’s to video stream high quality BSL translations to deaf people.”

BT’s BSL Broadband Guide will be launched on March 18th to increase awareness of the benefits of broadband within the deaf community. Please visit http://www.btplc.com/age_disability/ to view the guide.

BT Broadband

Wednesday, March 15, 2006

Up to 8Mbit/s nationwide is here - Force9 broadband customers to get improved speeds for FREE

Force9 will be one of the first ISPs to take full advantage of BT's IPStream Max product due to launch on 31st March. More than 5,300 exchanges across the UK covering 95% of homes will be upgraded to support higher speed broadband speeds up to 8Mbit/s.

Force9 has approaching 200,000 broadband customers and over the coming months will be rewarding all of its existing customers with free speed upgrades.

Unlike some other providers Force9 will not be insisting its customers sign a new 12 month contract or pay any extra fees to get the higher speeds.

This development will allow customers to surf and download at speeds up to 8Mbit/s, enabling them to get more out of their broadband connection. The ADSL broadband speed that can be supported on an individual line is governed by a wide range of physical factors and during pre-launch trials Force9 customers achieved an average speed of 6.1Mbit/s. BT estimates that 78 per cent of homes and businesses should support broadband at 4Mbit/s and above, with 6Mbit/s and above available to more than 42 per cent. For those living or working close to their local telephone exchange, up to the maximum 8Mbit/s should be achievable.

Force9's market-leading network management system is built to enable its customers to take full advantage of faster speeds. Force9 gives priority to time-sensitive traffic at peak times, so customers get a high quality service when they need it most. This will become increasingly important as use of music and video download services rises, driving up demand for bandwidth and causing other ISPs networks to clog up at peak times.

Neil Armstrong, Force9's Marketing Director said "After working closely with BT on extensive trials, we are pleased to be leading the way by giving all our broadband customers access to an improved internet experience. Our customers have been delighted with the speeds they've achieved in the trials. Now we'll be delivering the fastest speeds possible to our customers."

In addition to improved speeds, Force9 customers will also be able to activate a PlusTalk telephone calls package that includes free VoIP calls as part of their improved service.

Labels: force9-broadband

Caught in a trap! UK SMEs stuck in the broadband slowlane

Forget red tape and late payment of bills, communications deprivation is the latest issue to face the UK SME sector. Small businesses don’t think internet and telecoms companies offer them the products and services that work the way they and their budgets work and believe they are less competitive as a result.

This is the key conclusion of a study conducted for Bulldog Business, the leading innovator of high speed broadband and phone services for small businesses and undertaken to research the marketplace for their new Small Business product, which is to be launched this week .

According to the report – ‘Caught in a trap’ – The Bulldog 2006 SME communications report - UK small businesses do not feel that they fully take advantage of the latest communications technologies because they cannot find the right supplier and package. 45% said that they felt their business could grow faster if they could gain access to the latest communications technologies, at the right price, with the right customer support. 61% have held back at some time from ordering more phone lines because the costs were too high.

SMEs do not think broadband or phone suppliers understand their type of business – 63% think their voice telecoms supplier either does not understand or just pretends to understand their business and 68% feel the same way about their broadband supplier.

SMEs don’t work the hours normal businesses work. So the ability to get quality customer support whenever they need it is a crucial factor for all UK small businesses. 52% would like a 24 hour a day, seven day a week customer service option and 9% would even pay a premium for this. Most broadband providers shut down at weekends totally and early evening on weekdays.

The study suggests there is a big market for combined voice and internet services. Most SMEs – 69% - buy their internet and phone services from separate suppliers. Only 8% would not consider buying both services from the same supplier if the products and services were good value and reliable.

Carlo Soresina, director of sales and marketing, Bulldog Business, comments, “So far, very small businesses have not had the right broadband and phone internet services and customer support offered to them. This research shows just how much they would like to get into the communications fast lane, if they could afford it.”

In response to these findings Bulldog has launched a new product portfolio this week (see separate announcement). Bulldog’s Small Business and Medium Business products are aimed at businesses with up to 10 and 50 employees respectively and offer both voice and broadband internet with the most competitively-priced SME multi phone line solution in the UK, unlimited broadband, free security software and seven day customer support. Other products aimed at this sector will be launched in the months to come.

About this research

This research report was compiled in March 2006 following primary research on 200 small businesses, each with less than 150 employees. The research was carried out by Vanson Bourne, a specialist IT research house, on behalf of Bulldog Communications, the leading LLU innovator of broadband and voice services to small businesses and SOHOs in the UK.

Further Bulldog broadband information:
http://bulldog.broadband-123.co.uk

Bulldog responds to SME demands with ground-breaking new internet and phone packages

Bulldog Communications, the leading innovator of high speed broadband and phone services for small businesses, today announced the launch of new broadband internet and phone packages that give small and medium sized businesses the capability to exploit the potential of advanced phone services and high performance broadband internet as much as they need, without incurring excessive costs.

The new business packages, Small Business and Medium Business are aimed at sub-10 employee businesses and sub-50 employee businesses respectively and were developed following extensive market research . Bulldog’s research revealed that many small and medium sized businesses feel held back because they cannot get flexible, high performance broadband internet and phone services with the right support package, at a price they can afford. This means they cannot communicate with and respond to their customers as fast, or as often, as they would like.

With Bulldog Small Business, small businesses with up to 10 employees can have the best value 8 Mbps broadband package in the UK market, including up to three phone lines with competitive rates, free Bulldog-to-Bulldog calls and a single, integrated bill. BT customers can port all their existing phone numbers and these lines, which are the same as traditional phone lines, can be used for phone, fax or Point of Sale. Customers will also have unlimited broadband usage, McAfee security software for three PCs and advanced calling features bundled in the package. Bulldog provides dedicated freephone business support lines seven days a week.

With Bulldog Medium Business, businesses with up to 50 employees will enjoy the benefit of a bundled solution, which includes premium business broadband, with symmetric upload and download speeds to support business critical applications and up to eight phone lines that will easily integrate into an existing phone system . Bulldog offers competitively priced tariffs, while maintaining the quality of traditional phone lines. Bulldog also offers data-only high performance broadband packages, Bulldog Premium Broadband, for customers who don’t require voice lines.

Medium Business fits a key requirement for SMEs: that communications infrastructure scales to support the growth of the business as a whole. Because growing businesses do not always have technical problems within working hours, Bulldog has also significantly extended the hours when customer support is available for its broadband and voice services. Bulldog Medium Business and Premium Broadband customers will have 24/7 access to dedicated customer support representatives.

Carlo Soresina, director of sales and marketing, Bulldog Business, said, “Small businesses in the UK are faced with a communications crisis and are crying out for a solution. Too many know they need better communication capabilities, but cannot find a supplier that understands how they work. We understand the need for simple, reliable and supported packaged offerings and today’s announcement represents the first phase of our ‘Office-in-a-Box’ vision for smaller businesses. Over time, we will be adding many more value-added solutions to our packages so that our customers can gain even more from working with Bulldog.”

In a separate release today, Bulldog announced the findings of a research study that highlights key SME communications pain points. Key points include:

69% buy their broadband internet and phone services from separate suppliers and only 8% would not consider buying these services from the same supplier

45% say they could grow their businesses faster if they could gain access to the latest communications technologies, at the right price, with the right customer support

52% would like a 7/24 customer support option and 9% would pay a premium for this

61% have held back buying more phone lines because the costs were too high

63% think their voice supplier does not understand their business or just pretends to – 68% feel the same way about their broadband supplier

Further Bulldog Broadband information

http://bulldog.broadband-123.co.uk

Labels: bulldog-broadband

Monday, March 13, 2006

Be reveal ‘Annex M’ trials to increase upstream to 2.5 meg

Be, the ultra-fast, award winning broadband provider, has announced that it has been conducting ’Annex M‘ trials with a cross-section of its members to increase the theoretical upstream of its service to speeds of up to 2.5 meg - up to ten times faster than any of its rivals.

Be, who were the first to launch an ADSL2+ network in the UK, has been running the ’Annex M’ trials since late last year. The customers taking part in the trials have seen average upload speeds of 1.9 meg, 60% faster than Be‘s current record-breaking upload speeds of up to 1.3 meg. Upon successful completion of the Annex M trials, Be will upgrade its Office product to include the new technology at no additional fee. The Office product will offer up to 22 meg down and 2.5 meg up-significantly surpassing the throughput of a 2 meg SDSL product which retails of up to £1,050/quarter versus Be‘s £225.

"We are very excited about bringing another first to the UK market. It is very satisfying to offer a new technology with practical benefits at an unbeatable price level. This attitude defines what Be is about, and we will continue to challenge current norms," Dana Pressman, Be‘s Managing Director.

The expanding Be network now covers 1.52 millions lines, representing over 44.4 per cent of the lines that lie within the M25 and Be is continuing its plans for a national rollout. Currently, Be has unbundled and activated 80 exchanges, with more and more exchanges being Be enabled every week. By the end of May, Be plans to have activated 146 exchanges, with Birmingham and Manchester predicted to go live next month.

About Be

Be Un Limited ("Be") is the UK‘s first Internet service provider (ISP) to harness the latest ADSL2+ technology to maximise the potential of your BT phone line at a highly competitive price. The company is deploying its own network in the UK, utilising the Local Loop Unbundling (LLU) EU directive, which allows independent operators to lease incumbent‘s (British Telecom in the case of the UK market) last mile access infrastructure.

Be describes itself as ’life uninhibited ’-a freedom to be how you want to be online, supported by a 24/7 member service, no capacity restrictions and a free top-of-the-range Be Box wireless modem. Be‘s broadband service is currently available to home members from £14 per month and to office members for £75 per month. See BeThere.co.uk for more information.

Further information:
Be 24meg broadband

Thursday, March 02, 2006

BT beefs up broadband across the UK

BT today confirmed the launch of new higher speed wholesale broadband services across the UK which will maximise the stable line rates available on individual lines up to 8Mbit/s.

Following successful trials, BT confirmed that the BT ADSL Max and BT ADSL Max Premium broadband services will be launched on a national basis from March 31 this year. More than 5300 exchanges are being upgraded to support higher speed broadband, with these exchanges serving more than 99.6 per cent of UK homes and businesses.

This development will allow people to obtain line rates of up to 8Mbit/s, enabling them to get more out of their broadband connection. The ADSL broadband speed that can be supported on an individual line is governed by a wide range of physical factors. BT estimates that 78 per cent of BT phone lines should support broadband at line rates of 4Mbit/s and above, with 6Mbit/s and above available to more than 42 per cent. For those living or working close to their local telephone exchange, line rates of up to the maximum 8Mbit/s should be achievable.

In upgrading more than 5300 exchanges across the UK to support higher speed broadband services, BT is creating the largest geographic footprint possible for higher speed broadband. This furthers BT’s commitment to making broadband available to everybody, in towns, cities and rural areas. UK service providers will have the option to provide higher speed broadband services to their customers almost wherever they happen to live or work.BT Wholesale chief executive Paul Reynolds said: “Thanks to BT’s continued investment in the broadband network, the UK now boasts the highest level of broadband availability in the G8. We’re now building on those efforts in becoming the first operator in the UK to commit to a national service which is capable of broadband speeds of up to 8Mbit/s.

“Our approach in getting the most out of ADSL technology means we get higher speeds to a national footprint as quickly as possible – making sure the opportunities are not just restricted to the urban centres, nor those service providers who operate their own networks. It also provides service providers with the biggest potential market for applications and services demanding higher speeds.”

In addition to faster speeds, BT has deployed new technology to better manage the line stability and customer experience. Higher speed and more reliable broadband services will help ensure that people can run more bandwidth hungry applications, including video, gaming and music downloads at the same time, as well as email and surfing the web. By enhancing broadband throughput, BT ADSL Max will also provide users with greater quality of service for streamed content delivered over broadband, such as video downloads.

The ADSL broadband speed that can be supported on an individual line is dependent on a range of factors, including the length and gauge of the line from the exchange, the number and quality of joints, electromagnetic noise from other lines in a cable or wiring within a customer’s premises, and the modems used.

While the faster broadband speeds will be available to service providers for new orders from March 31, 2006, it will take several months to regrade the total existing end user customer base that service providers wish to be regraded to ADSL Max services. Plans relating to bulk regrades to Max services are being discussed with service providers on an ongoing basis.

BT Broadband

Labels: bt-broadband

Life in the fast lane - Speedy 21st century Brits go into overdrive online

The survey shows how an array of time saving inventions has sped up modern life - from hairdryers to ready meals, automatic car washes to the electric toothbrush.

But it's broadband Internet that has had the greatest effect on the speed of 21st century life. With broadband speeds of up to 8 Meg available, more than eight in ten Brits agree it shaves hours off weekly chores such as shopping, booking holidays and banking, allowing such activities to be conducted at twice the speed*.

Second in the list is the microwave, while the teabag - invented way back in 1908 - is still going strong as a 21st century labour-saving invention, according to seven out of 10 people.

But it's not all great news. The survey discovered that many of us (15%) are using our new-found freetime to work harder! Men are the most likely to extend their office hours (19 vs. 13%) while one in twenty men (7%) grab their dusters and allocate extra time to housework.

Philip Mehl, managing director for sales & communications at Wanadoo said: "Despite these fantastic inventions meaning we're able to complete tasks quicker, very few of us are sitting back and enjoying the extra time they save us. In fact, our study shows that modern Britons clearly find it more therapeutic to surf the web or go back to work than put their feet up."

Rather than opt for more leisure or rest, two thirds (67%) spend the extra time surfing the net - women more so than men (68% vs 62%). In fact, going online far outstrips such pastimes as socialising with friends (28%) and relaxing (22%).

Philip Mehl continued: “Having food processors, grooming appliances and broadband commonplace in most homes, life has truly accelerated. With even faster broadband speed such as up to 8 Meg, life is set to get even quicker.”

Top 10 inventions accelerating Britain

Broadband Internet (84%)
Microwave (73%)
Teabag (69%)
Hair drier (47%)
Ready meal (44%)
Electric toothbrush (37%)
Fast food (35%)
Blender (35%)
Car wash (24%)
2-in-1 shampoo & conditioner (23%)

* Comparing the average time taken to go food shopping, book a holiday, purchase a gift/outfit and complete a bank transaction both on and offline, it's estimated that Britons complete tasks 2.3 times faster online than offline.

About Wanadoo

Wanadoo is a brand from France Telecom. At December 31, 2005, France Telecom has more than 7 million Internet broadband subscribers (France, UK, Spain, The Netherlands, Poland), and is Europe’s No.1 broadband provider.

Further information:
Wanadoo Broadband

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