UK Broadband Internet Service Provider News: BT, NTL and AOL slammed in broadband survey

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Friday, May 05, 2006

BT, NTL and AOL slammed in broadband survey

Three of the UK's leading broadband providers have been slammed for being pants, according to research carried out by price comparison website uSwitch.com.

Its survey of 16,000 grown-ups by pollsters YouGov found that BT, NTL and AOL - who between them account for half of all broadband subscribers in the UK - came bottom in seven out of nine categories between them.

In particular, the research found that four in ten BT customers believe the telco doesn't provide value, while a quarter of AOL customers are unhappy with the quality of their connection.
And when it comes to overall customer satisfaction, NTL came bottom of the pile, closely followed by BT.

Further information:
http://www.theregister.co.uk/2006/05/05/uswitch_survey/

Labels: bt-broadband, ntl-broadband

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