Following two weeks
of negative press regarding poor customer service and action this week by the
Advertising Standards Authority (ASA), Bulldog Broadband - the broadband
company owned by telecoms giant Cable & Wireless has just published the
following press release regarding planned customer service
enhancements:
Bulldog Broadband, has implemented a package of measures
in all aspects of its customer service operations to meet the demands of its
growing customer base.
- Bulldog has launched a new online provisioning
tracking system giving customers complete visibility and tracking of their
order. This will reduce pressure on call centres, freeing up agents to handle
other customer needs.
- Bulldog has opened two new call centres last
week which means the number of customer service agents available to Bulldog
customers will more than double by the end of the month. This expansion is in
line with the increase in the volume of calls we are expecting to receive.
Bulldog has introduced new billing and customer order provisioning
systems.
Furthermore, Bulldog Broadband are working with BT to improve
the provisioning process which causes delays and errors in connections driving
most complaints.
The UK broadband market is growing extremely fast and
Bulldog is in the vanguard of this growth through our continuing provision of
innovative products that give customers the best available combination of high
speed, good value, and easy-to-trail, buy and upgrade packages.
Providing our customers with excellent service is our number one
priority. Bulldog works continuously to improve the support we
offer.
ADSL