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17th July 2005:
Bulldog
broadband
Bad press and continued poor service at
Bulldog
Bulldog have featured heavily in the 'broadband press' this
last week, as complaints regarding poor customer service have adorned the
message boards and in particular, provoking a response from the UK's ISP trade
body, the ISPA. On Friday afternoon, The Register reported that following a
meeting between Bulldog and the ISPA, Bulldog has removed a logo from its
website that brags about it being ISPA's "Best consumer broadband ISP 2004".
Bulldog are also reported to have removed all mention of the award from their
recorded messages that greet customers phoning in.
The Scream reports
that the ISPA secured assurances from Bulldog that customer service at the
broadband ISP will improve and whilst the ISPA declined to comment on what
assurances it had received from Bulldog, a spokesman told The Scream: "We have
been assured things are getting better. We've been assured that actions are
being taken to make them better and that these will happen quickly."
And
a few recent posts at Broadband-Help.com...
Shocking service .. they are
even worse than NTL. This company has a new way to con their customers. Once
they have your bank details, they debit your account and you are left unable to
cancel any order. DO NOT GIVE THEM YOUR BANK DETAILS!!!!! AVOID THIS
COMPANY
I have been with Bulldog for two weeks now, and since the
transfer my telephone line has yet to work once. My broadband connection is
desperately unreliable and slow, and the customer service department apparently
consists of a lone individual with no arms located in an hermetically sealed
tank on the moon. Without a telephone. If they don't hang up on you within the
first ten seconds, it's because you've selected the option that indicates
you're trying to place an order: DON'T DO IT! I have logged these issues by
email and telephone at least seven times now, each time being promised that
someone would call me back within four - 48 hours. I'm still
waiting.?
Diabolical customer service forced me to cancel my credit card
- since there was no way I could get through to them to cancel. Multiple polite
emails went unanswered, phone calls got dropped after a recorded message about
how sorry they are (about the unusually high call volumes). I eventually got
through (45 mins on about my 10th try), and was told to send an
email.
We ordered the 2MB SDSL service for our business, and explained
at the time that we were moving in 2 weeks so would like to get it installed by
then "Shouldn't be a problem" I was told. 5 weeks later we are without even an
install date. Calling several times a week has given us no useful information
whatsoever, except that BT apparently have a problem with our line. I've since
cancelled our order and spoken to other SDSL providers, who have said that this
is "unlikely". Frankly I'm stunned. If this is how they treat new customers, I
consider it a lucky escape that I never had to deal with them as an existing
one.
[Bulldog
broadband]
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