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20th July 2005:
NTL
ntl delivers
IP telephony to improve patient services for the Ipswich Hospital NHS
Trust
ntl Business, a leading provider of communications services to
the public sector, has announced the completion of a robust converged voice and
data network, delivering a low-cost patient booking system to the Ipswich
Hospital NHS Trust. Building on its IP heritage, ntl has provided the Trust
with a contact centre solution to enable its Patient Appointment Centre to
offer greater, more reliable services to patients.
In response to
National Performance Targets set by the Government, the Ipswich Hospital NHS
Trust contracted ntl to install an IP Telephony solution to link the Booking
Centre to the main hospital site, enabling the Trust to run a call centre
dedicated to booking patient appointments. Call centre agents will have access
to appointment data, patient scans and records throughout the 46-acre hospital
site as well as its off-site healthcare centres and practitioners surgeries.
The voice and data network has been delivered along with a complete Mitel 3300
IP-PBX with IP enabled handsets connected via Cisco Power-over-Ethernet
switches.
ntl’s 100MB connection will deliver cost-effective,
short-distance bandwidth between the Booking Centre and the main hospital site,
enabling offices to be effortlessly connected to allow fast, efficient
communications to the server. By migrating to IP, the Trust, which cares for
approximately one thousand patients a day, will enjoy significant cost savings.
Staff will have access to a range of advanced applications such as unified
messaging and will be able to share the benefits of IP Telephony across
multiple locations.
Karen Lough, Programme Manager, the Ipswich Hospital
NHS Trust commented: “Choosing the right supplier for this contract was
critical because we had such a short timescale to work with. We needed a
company we trusted to deliver a robust, reliable and cost effective telecoms
system and provide the support we needed. In the past we have run voice and
data separately across the network, but by migrating to IP, we know that we
will be able to provide the best possible service to meet patient demand and
see a return on investment in a very short time.”
Tony Harris,
Managing Director, ntl Business added: “ntl has been providing tailor-made
communications solutions to the public sector for over 20 years. We have worked
closely with the Ipswich Hospital NHS Trust to devise an IP Telephony solution
to meet its specific needs. We have a competitive offering of leading-edge IP
solutions supported by the UK’s most advanced network and have worked to
ensure the Trust’s specific requirements have been met. The solution will
provide the region with a modernised and consolidated network that will provide
a cost effective, reliable infrastructure to support future
development.”
More on ntl's Business division
ntl
provides a range of retail and wholesale voice, data and internet products to
the business market, comprising private and public sector organisations, as
well as resellers and mobile operators
ntl Business makes it easier and
more cost-effective for customers to do business by bundling products and
services together. Customers include T5, Cambridgeshire County Council,
Southampton City Council and Next.
ntl is the UK's largest cable company
with 3 million residential customers, and the UK's leading supplier of
broadband services to consumers with over 1.4 million broadband customers.
ntl's network can service 7.9 million homes in the UK.
[NTL Broadband]
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