|
Home
 Company news
NTL appoints new
Chief Operating Officer
NTL Incorporated appoints Neil Berkett
as Chief Operating Officer (16/08/05)
NEW YORK and LONDON, 15 August
2005 – NTL Incorporated (NASDAQ: NTLI) announced today that it has
appointed Neil Berkett as Chief Operating Officer with effect from 26
September, 2005.
Formerly Managing Director, Distribution, of Lloyds TSB
Group Plc, Neil will be responsible for running ntl’s day-to-day
operations, helping the Company to become the UK's premier provider of
communications and entertainment services. Neil will report to Simon Duffy,
Chief Executive Officer of ntl, and will be based in the Company's operational
headquarters in Hook, Hampshire. Neil will join ntl’s Group Operating
Board.
Neil joined Lloyds TSB in 2003 as Managing Director,
Distribution, responsible for the distribution of products across all channels
for the bank with a workforce of some 30,000. During Neil’s tenure at
Lloyds TSB he improved customer service significantly in comparison with the
company’s competitors, established Distribution as a profit centre, and
implemented a major change program focussed on developing a local market
approach to retail banking.
Prior to his tenure with Lloyds TSB, Neil
served as Chief Operating Officer at Prudential Assurance Company Ltd, where he
was responsible for customer service, business transformation and information
technology. At Prudential, Neil drove the transformation of its UK business
including significant company-wide customer service improvements. He also
successfully set up Prudential’s offshore operation in India, from concept
to launch.
In 1995, Neil was recruited by St George Bank,
Australia’s fifth largest bank, as Head of Retail, responsible for group
operations, retail banking, marketing and product management. During his time
at St George, Neil oversaw the retail business turnaround, successfully
creating a customer focused organisation and launching a highly successful
loyalty program that increased market share.
In 1996 St George merged
with Australia’s sixth largest bank, Advance Bank. Neil was appointed
Director of Integration reporting directly to the Board sub committee.
Neil’s leadership of the integration program enabled the joint company to
exceed its merger targets, maintain its customer service levels and become one
of Australia’s leading high street banks.
Simon Duffy, Chief
Executive Officer of ntl, said: “I am delighted to welcome Neil to ntl. He
has a strong track record of managing change and driving operational
improvements in highly competitive industries. His substantial experience in
customer-facing organisations will be invaluable to us as we continue to
improve and grow our UK cable business.”
Neil Berkett said: "I am
very pleased to be joining ntl and excited by the opportunity. The Company has
great prospects and I look forward to working with an already strong team to
capitalize on those opportunities."
NTL Broadband |
|
|
|
|
